Digital software product
MatchlyResume is a web app for resume and job application workflows.
Frequently Asked Questions
Practical answers about MatchlyResume, product scope, billing, privacy, and responsible use.
Need help?
info@matchlyresume.comFor account-specific questions, include the email address connected to your account.
Grounded outputs
Generated content should stay tied to the user's real career materials.
Clear billing rules
Cancellation, refund, and credit rules are explained in the public policy pages.
What is MatchlyResume?
MatchlyResume is a web-based software product for creating, improving, and optimizing resumes, cover letters, ATS-aware match reports, and draft answers for application questions.
Is MatchlyResume a digital software product?
Yes. MatchlyResume is delivered through a web application. It is not a recruiting agency, job board, or employment placement service.
Who operates MatchlyResume?
MatchlyResume is operated by the MatchlyResume team. Official support and business inquiries can be sent through the contact page.
Does MatchlyResume guarantee a job?
No. MatchlyResume does not guarantee interviews, job placement, income, or employer responses. It helps users prepare better application materials.
Does the product invent experience or achievements?
No. The product rule is to stay grounded in the user's real resume, cover letter, and job materials. Weak or missing evidence should be omitted or phrased cautiously.
What files are supported?
The current upload flow is designed around resume and CV files such as PDF and DOCX, plus optional cover letter sources and job posting text or URLs.
Can I cancel a paid plan?
Yes. Paid subscriptions can be cancelled from the billing area when available or by contacting support. Access normally remains active until the end of the paid billing period.
How do refunds work?
MatchlyResume is a digital software service. Payments are generally non-refundable once service access or credits have been used, but billing errors and duplicate charges can be reviewed.